Part Time Call Specialist

GENERAL DESCRIPTION

Call Specialist staff will provide crisis intervention, listening and support, and information and referral services while answering FirstLink’s 24-Hour Helpline, Crisis Lines and The Suicide Prevention Lifeline.

Preferred Work Experience

–     Experience in customer service, call centers, human services, or crisis intervention

EDUCATION REQUIREMENTS

–     High School Diploma or equivalent

–     Preferred: previous or current coursework in Human Services

–  Preferred education: degree in Human Services Field

Essential Job Functions

  • Provide direct service
    • Answer call as necessary
    • Work rotating weekends, evenings, occasional overnights, and holidays
    • Ability to work shifts that are needed to be filled
    • Assure that all calls statistics are documented per policy during shift
    • Provide peer facilitation as needed
    • Maintain accurate records
    • Perform essential public services during and following local disasters
  • Agency support service
    • Attend monthly staff meetings
    • Attend other trainings as required
    • Assist Helpline personnel with various tasks as needed
    • Assist with special events as needed
    • Regular cleaning and maintenance tasks
    • Pass Quarterly Test as required
  • Administrative support services
    • To perform all acts necessary or incidental to the operations of Information and Crisis Services
    • Perform all other duties as assigned
  • Requirements
    • Must be 18 years of age or older
    • Maintain a positive professional attitude and working environment
    • Demonstrated experience in the area of crisis intervention
    • Strong organizational skills
    • Basic computer experience
    • Ability to work holidays as needed
    • Ability to work at least one weekend overnight per month
    • Abide by FirstLink’s code of ethics
    • Comply with all state and federal regulations
    • Ability to work extra during times of disaster as needed.
    • Work at least 10 hours per pay period ( approximately 2 weeks)
    • Must pass a background check

Part Time Call Specialist

GENERAL DESCRIPTION

Call Specialist staff will provide crisis intervention, listening and support, and information and referral services while answering FirstLink’s 24-Hour Helpline, Crisis Lines and The Suicide Prevention Lifeline.

Preferred Work Experience

–     Experience in customer service, call centers, human services, or crisis intervention

EDUCATION REQUIREMENTS

–     High School Diploma or equivalent

–     Preferred: previous or current coursework in Human Services

–  Preferred education: degree in Human Services Field

Essential Job Functions

  • Provide direct service
    • Answer call as necessary
    • Work rotating weekends, evenings, occasional overnights, and holidays
    • Ability to work shifts that are needed to be filled
    • Assure that all calls statistics are documented per policy during shift
    • Provide peer facilitation as needed
    • Maintain accurate records
    • Perform essential public services during and following local disasters
  • Agency support service
    • Attend monthly staff meetings
    • Attend other trainings as required
    • Assist Helpline personnel with various tasks as needed
    • Assist with special events as needed
    • Regular cleaning and maintenance tasks
    • Pass Quarterly Test as required
  • Administrative support services
    • To perform all acts necessary or incidental to the operations of Information and Crisis Services
    • Perform all other duties as assigned
  • Requirements
    • Must be 18 years of age or older
    • Maintain a positive professional attitude and working environment
    • Demonstrated experience in the area of crisis intervention
    • Strong organizational skills
    • Basic computer experience
    • Ability to work holidays as needed
    • Ability to work at least one weekend overnight per month
    • Abide by FirstLink’s code of ethics
    • Comply with all state and federal regulations
    • Ability to work extra during times of disaster as needed.
    • Work at least 10 hours per pay period ( approximately 2 weeks)
    • Must pass a background check

GENERAL DESCRIPTION

Call Specialist staff members will answer FirstLink’s 24-hour Helpline, Crisis Line and Suicide Line

providing crisis intervention, listening and support, and information and referral services. This

position will comply with program policies, national standards, and maintenance of appropriate

records. Will work on specific tasks as assigned.

WORK EXPERIENCE REQUIREMENTS

* Experience in crisis intervention or call centers

* Preferred experience: FirstLink Volunteer or Intern

EDUCATION REQUIREMENTS

* Previous or current coursework in Human Services field

* Preferred Education: Degree in Human Services Field

Essential Job Functions

* Provide direct services

* Answer calls as necessary, assuring full coverage of telephones 24 hours a day/seven days week

* Ability to work any shift that is needed to be filled

* Assure that all calls statistics are documented per policy during shift

* Provide peer facilitation as needed

* Maintain accurate records

* Perform essential public services during and following local disasters

* Agency support services

* Attend monthly staff meetings

* Attend other trainings as required

* Assist with bulk mailings, preparing marketing materials, database support, printing certificates, faxing/scanning crisis forms

* Perform deep cleaning of the facility including but not limited to stocking items, vacuuming, dusting

* Assist with fundraising and special events as needed

* Pass Quarterly Tests as required, and participate in other training requirements

* Administrative support services

* To perform all acts necessary or incidental to the operations of Information and Crisis Services

* Perform all other duties as assigned

Requirements

* Maintain a professional attitude and working environment

* Demonstrated expertise in customer service and crisis intervention

* Strong organizational skills

* Practical computer experience

* Abide by FirstLink’s policy of strict confidentiality

* Comply with all state, federal, and organizational policies and regulations

* Ability to work evening, overnight and weekend hours, as necessary (during times of disaster, will work extra as needed)

* Manage volunteers/ interns in their program area of expertise

* Helping and organizing special events and with fundraising

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