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FirstLink’s 988 Lifeline, 988, is connected to a national network of crisis services, so no call for help is unanswered. Our Call Specialists help those who are having thoughts of suicide themselves, or who have a concern about someone.
Crisis Service Agencies contract with FirstLink to answer their phones after hours.
FirstLink is contracted by the Cities of Fargo, Moorhead, and West Fargo, and the Counties of Cass and Clay to coordinate volunteers in a disaster. FirstLink has experience in managing volunteer check-in sites and a disaster volunteer helpline during major disasters.
First you will hear an automated message explaining options while your call is routed to your local lifeline network crisis center. A trained crisis worker at your local center will answer the phone. This person will listen to you, understand how your experience is affecting you, provide support and link you to the help you need.
You can call the lifeline to talk about a variety of topics. People call to talk about substance abuse, economic worries, relationships, sexual identity, abuse, depression, mental and physical illness and loneliness, to name a few.
Whether the Lifeline phone number will appear on your phone bill depends on your phone carrier. Please contact your phone carrier to ask how 1-800 toll-free numbers will appear on your phone bill.
Phone numbers starting with a 701 and some with the 218-area code will initially be directed to FirstLink. If the call specialists at FirstLink are already on a lifeline call, your phone call will be directed to a backup National Suicide Prevention Lifeline Center.
It is rare for a call specialist to contact police, and in most cases, can de-escalate the situation or come up with a safety plan with the contact. Sometimes there are situations where confidentiality might be broken in order to keep people safe, but this happens very infrequently.
No matter what challenges you are facing, whether or not you are thinking about suicide, if you need someone to lean on for emotional support, call the Lifeline.
Absolutely yes! Feel free to dial the National Suicide Prevention Lifeline to try out the service. You can simply tell the call specialist that answers that you wanted to try out the service to see what to expect when calling. You can call for yourself or call with a family member or friend to encourage them to use the service 24/7, call with your clients or students so they know what to expect when calling in.
Yes. The National Suicide Prevention Lifeline has a Spanish Language line at 1-888-628-9454. We also provide Tele-Interpreters service to our crisis centers, which supports over 150 languages.
The goal is to help you feel supported and safe. The call can last as long or as short as needed.